Privacy Policy

BitsMedicare ("we", "us", "our" or "BitsMedicare") respects your privacy and is committed to protecting personal information handled through our website, software applications, SaaS services and related products.

This Privacy Policy explains how we may collect, use, store and protect information when you access or use our services.

1. Information We Collect
    Depending on how you use our services, we may collect the following information.
    A. Customer and Account Information
        • Name
        • Email address
        • Mobile number
        • Organisation/hospital/clinic name
        • Designation
        • Business address
        • Login information
        • Account details
        • Billing and transaction details

    B. Healthcare Information
        When BitsMedicare software is used by a hospital, clinic or healthcare organisation, customers may enter information such as:
        • Patient name
        • Contact information
        • Registration details
        • Appointment details
        • Visit information
        • Medical history
        • Diagnosis and prescription information
        • Laboratory and diagnostic information
        • Billing information
        • Other healthcare information entered by authorised users

    Healthcare organisations and customers are responsible for ensuring that such information is collected and processed lawfully.

    C. Technical Information
        We may collect:
        • IP address
        • Browser and device information
        • Operating system
        • Login and access information
        • Usage information
        • Error logs
        • Security logs
        • Cookies and similar technical information

2. How We Use Information
    Information may be used to:
    • Provide and operate our software
    • Create and manage accounts
    • Process payments and subscriptions
    • Provide customer support
    • Maintain software functionality
    • Improve our products and services
    • Monitor performance and security
    • Detect unauthorised access or fraud
    • Communicate service updates
    • Comply with applicable legal requirements

3. Healthcare and Patient Data
    BitsMedicare understands that healthcare information is sensitive.
    Where BitsMedicare provides software to a healthcare organisation, patient information may be processed on behalf of that organisation according to the applicable agreement and instructions.
    The healthcare organisation is responsible for its patient-data collection, notices, permissions, legal obligations and authorised use of the system.
    BitsMedicare will apply appropriate security and organisational measures appropriate to the services provided.

4. Customer Responsibilities
    Customers are responsible for:
    • Collecting information lawfully
    • Obtaining required permissions or consents
    • Maintaining accurate information
    • Protecting login credentials
    • Managing authorised users
    • Assigning suitable access permissions
    • Complying with applicable privacy and healthcare requirements

5. Data Security
    We may use reasonable technical and organisational measures such as:
    • Access controls
    • Role-based permissions
    • Password protection
    • Encryption where appropriate
    • Secure hosting
    • Backup procedures
    • Security monitoring
    • Audit logs
    • System updates
    No online system can be guaranteed to be completely secure.

6. Data Retention
    Information may be retained for as long as reasonably necessary to:
    • Provide contracted services
    • Maintain accounts
    • Meet legal and contractual obligations
    • Resolve disputes
    • Maintain security and audit records
    Retention may vary according to the type of information and applicable agreement.

7. Third-Party Service Providers
    We may use third-party providers for:
    • Cloud hosting
    • Payment processing
    • Email services
    • SMS services
    • Backup
    • Security
    • Analytics
    • Authentication
    • Software integrations
    Such providers may process information as necessary for their services and subject to applicable contractual or legal requirements.

8. Payment Information
    Payments may be processed through third-party payment gateways.
    BitsMedicare may receive transaction-related information. Complete card details are generally handled by the payment provider rather than stored directly by BitsMedicare.

9. Cookies
    Our website may use cookies and similar technologies for:
    • Website functionality
    • Login sessions
    • Security
    • Analytics
    • User preferences
    • Performance improvement
    You may manage cookies through your browser settings.

10. Data Breach and Security Incidents
    If BitsMedicare becomes aware of a security incident affecting personal information, we will assess the incident and take appropriate action in accordance with applicable law and contractual obligations.
    Where required, relevant customers or authorities may be notified.

11. International Data Processing
Depending on our hosting and service providers, information may be processed or stored outside India or the customer's primary jurisdiction, subject to applicable law and contractual requirements.

12. Your Privacy Rights
    Subject to applicable law and contractual arrangements, individuals may have rights concerning their personal information, including access, correction and other legally available rights.
    Requests may be submitted through our official contact/support channel.

13. Children's Information
    BitsMedicare services are primarily intended for organisations and authorised users. We do not knowingly seek unnecessary personal information directly from children.

14. Changes to This Privacy Policy
    We may update this Privacy Policy periodically.
    The latest version will be published on our website with an updated effective date.

15. Contact Us
    **BitsMedicare**
    Website: www.bitsmedicare.com
    Email: Info@bharatinfotechsolutions.com
    Phone: +91 76230 57332

**Last Updated:*• 17 September 2026