Refund Policy

At BITS Medicare, we aim to provide reliable and valuable healthcare management software and related services. This Refund & Cancellation Policy explains the terms applicable to purchases, subscriptions, licences and services offered through our website.

By purchasing or subscribing to BITS Medicare services, you acknowledge and agree to this policy, subject to applicable law.

1. Scope
    This policy applies to payments made for:
    • Software subscriptions
    • Monthly, quarterly or annual plans
    • Software licences
    • Implementation and configuration
    • Customisation and development
    • Training and support services
    • Integration services
    • Other products and services offered by BITS Medicare

Specific refund terms may also be provided in a quotation, invoice, purchase order, subscription plan or signed agreement.

2. Subscription Cancellation
    Customers may request cancellation of their subscription by contacting BITS Medicare through the official contact or support details published on our website.
    Unless otherwise agreed:
    • Cancellation will generally apply to the next renewal period.
    • Customers should cancel before the next billing date to avoid a renewal charge.
    • Cancellation does not automatically entitle the customer to a refund for the current paid subscription period.
    • Access may continue until the end of the paid subscription period.
    • Refunds will be considered according to this policy and applicable law.

3. Free Trial
    If a free trial is offered:
    • The trial duration will be communicated at the time of registration or purchase.
    • Trial users may access the features permitted under the applicable trial terms.
    • If the trial converts to a paid subscription, the applicable subscription terms will apply.
    • Customers may cancel future renewals according to the applicable terms.

4. Refund Eligibility
    A refund may be considered in the following situations:
        A. Duplicate Payment
            Where the same transaction has been paid more than once due to a verified payment error, the duplicate amount may be refunded.
        B. Incorrect Billing
            Where BITS Medicare has made a verified billing error, the excess amount may be refunded or adjusted.
        C. Service Not Provided
            If BITS Medicare accepts payment but is unable to provide the purchased service for reasons attributable to BITS Medicare, an appropriate refund may be considered.
        D. Significant Technical Failure
            Where a purchased service experiences a substantial technical failure that cannot reasonably be resolved within an appropriate period, BITS Medicare may consider a refund or alternative remedy.
        E. Other Approved Cases
            Refunds may be approved on a case-by-case basis where circumstances justify such action.

5. Non-Refundable Services
    Unless otherwise agreed in writing or required by applicable law, the following may be non-refundable after work or service has commenced:
    • Implementation charges
    • Configuration charges
    • Custom development charges
    • Data migration charges
    • Integration charges
    • Training already delivered
    • Professional consultancy services already provided
    • Technical support already provided
    • Third-party charges already incurred
    • Services specifically developed or configured for a customer
    • Subscription periods already commenced

6. Custom Software Projects
    For customised software development projects, refund eligibility will depend on the project stage and applicable agreement.
    Where development work, resources or third-party costs have already been incurred, these may be considered when calculating any approved refund, subject to applicable law and contractual terms.
    Completed milestones may not be refundable unless otherwise agreed.

7. Refund Request Procedure
    Customers requesting a refund should contact BITS Medicare through our official support/contact channel.
    Please provide:
    1. Customer name
    2. Organisation name, if applicable
    3. Registered email address
    4. Order or invoice number
    5. Payment/transaction reference
    6. Date of payment
    7. Purchased product or service
    8. Reason for the refund request
    9. Supporting documents, if applicable

8. Refund Review
    Refund requests will be reviewed based on:
    • Applicable subscription or service terms
    • Purchase date
    • Payment status
    • Product or service purchased
    • Whether access or implementation has commenced
    • Work completed
    • Reason for the request
    • Applicable law
Submission of a refund request does not guarantee approval.

9. Refund Processing
    Once a refund is approved, BITS Medicare will initiate the refund through the applicable payment method or payment gateway.
    The time taken for the amount to appear in the customer's account may depend on the payment gateway or bank.

10. Taxes
Refunds and tax adjustments will be handled in accordance with applicable Indian tax laws and regulations.

11. Unauthorised Transactions
    If you believe a payment was made without authorisation, please contact BITS Medicare and your bank/payment provider immediately.
    We may request transaction details to investigate the matter.

12. Changes to This Policy
BITS Medicare may update this Refund & Cancellation Policy from time to time. The latest version published on our website will apply from its stated effective date.

13. Contact Us
    For refund, cancellation or billing-related queries:
    Website: www.bitsmedicare.com
    Email: Info@bharatinfotechsolutions.com
    Phone: +91 76230 57332

**Effective Date:* • 17 September 2026
**Last Updated:* • 17 September 2026